User Data Deletion Policy

Users may request deletion of eligible account information and associated data held by Plum Media at any time, subject to applicable law, contractual obligations, legitimate retention requirements, security requirements, and the exceptions described in this policy.

Following a verified deletion request, Plum Media will take reasonable steps to delete or anonymize eligible information associated with the user's account from active systems and storage under Plum Media's control.

Send an email to: team@plum-media.com

Subject Line: Request to Delete My Data

Please include:

• Registered account email
• Business name
• Any additional details necessary to identify the account

Subject to applicable legal, security, operational, and retention requirements, Plum Media may delete or anonymize eligible information associated with a verified deletion request, including:

• Account information
• Connected social account credentials and permissions held by Plum Media
• Business information associated with the account
• Uploaded brand assets and other user-uploaded materials stored by Plum Media
• Generated posts and other generated content stored by the Platform
• Content-generation inputs and related information stored by the Platform
• Website information collected or stored by Plum Media in connection with the account
• Usage records where deletion is permitted
• Other eligible personal information associated with the user's account

Plum Media relies on third-party providers to operate certain parts of the Platform, including AI services, hosting and infrastructure, databases, storage, payments, email, analytics, communication services, and social media integrations.

Where Plum Media controls the relevant information, we will take reasonable steps to process an eligible deletion request in accordance with this policy.

Where information has been shared with or stored by a third-party provider, Plum Media may request or initiate deletion where appropriate and technically available.

Information independently held by third-party platforms or providers may remain subject to their own retention and deletion policies, contractual obligations, backup systems, or technical limitations. Plum Media therefore cannot guarantee immediate deletion from systems that Plum Media does not control.

Users may also need to separately revoke permissions, disconnect accounts, or request deletion directly from third-party platforms where information is held independently by those platforms.

Cancellation of a subscription does not automatically mean that all account information is immediately deleted.

Following cancellation or termination, Plum Media may retain information for the period reasonably necessary to complete the current service period, comply with legal obligations, resolve disputes, prevent fraud or abuse, maintain security, enforce agreements, or maintain legitimate business records.

Users may submit a separate deletion request using the process described in this policy.

Certain information may be retained where reasonably necessary or legally required for:

• Legal and regulatory compliance
• Fraud prevention and investigation
• Security investigations and protection of the Platform
• Dispute resolution
• Enforcement of agreements
• Legitimate business recordkeeping
• Establishing, exercising, or defending legal claims
• Technical backup or disaster-recovery systems where immediate deletion is not technically feasible

Where information is retained under an applicable exception, Plum Media will retain it only for as long as reasonably necessary for that purpose and will delete or anonymize it when the applicable retention requirement ends.

Verified deletion requests are generally processed within 30 days.

Where a request is complex, requires additional verification, involves third-party services, or cannot reasonably be completed within this period, Plum Media may take additional time where permitted by applicable law and will communicate the relevant status or requirements to the requester.

Once deletion processing has been completed, Plum Media will notify the user using the contact information associated with the request.

Where certain information has been retained under a permitted retention exception or remains independently held by a third-party provider, the confirmation may identify the relevant limitation where appropriate.

Email: team@plum-media.com
Company: Kivion Industries LLP