User Data Deletion Policy

Plum Media respects users' rights to control their data. Users may request deletion of their account and associated information at any time.

Users may request data deletion by:

• Sending an email to team@plum-media.com (with subject line as "Request to Delete My Data")
• Contacting support through the platform

The request should include the account email address and business name associated with the account.

Upon verification, we will delete or anonymize:

• Account information
• Connected social media credentials and tokens (including Facebook and Instagram)
• Uploaded brand assets
• Generated content stored within our systems
• Associated usage records where legally permitted

Certain information may be retained where required by law, regulatory obligations, fraud prevention requirements, dispute resolution, or legitimate business interests.

We aim to process verified deletion requests within 30 days.

Data stored on third-party services connected by the user may remain subject to those providers' policies. Users may need to separately remove permissions from those platforms.

Once deletion is completed, we will provide confirmation to the user through their registered email address.

For data deletion requests:

Email: team@plum-media.com
Company: Kivion Industries LLP